At the end of this course, participants should be able to:

• Identify important principles and practical techniques on how to be the best personal staff;
• Develop the knowledge, skills, and capabilities for being effective and efficient at their job;
• Acquire the skills to further develop, polish, and professionalize their expertise;
• Acquire skills for planning, prioritising, problem-solving and other activities in their day to day role; and
• Demonstrate the underlying values, work ethics, and become brand ambassador of the boss.