At the end of this course, participants should be able to:

• Identify the etiquette and ethos of the profession;
• Show Self-Confidence and Self-Esteem;
• Improve Communication Skills;
• Manage Stressors;
• Pronounce all speech sounds;
• Manoeuvre commonly mispronounced words;
• Develop a pre-event research process;
• Understand proper protocol for ALL event types, including how to relate with members of advance parties;
• Express the international standard for introducing and thanking guests and speakers;
• Apply audience analysis, activities, and intelligent wit to keep audiences happy and engaged.